PRIVACY POLICY
Effective Date: August 10, 2026
This Privacy Policy accompanies and is incorporated by reference into the Membership Agreement and Club Policies (the “Membership Agreement”).
1. Introduction
Twin Cities EPC, LLC d/b/a Chip’s Pickleball Club (the “Club,” “we,” “us,” or “our”) respects the privacy of its members, guests, and prospective members (“you” or “members”). This Privacy Policy describes the categories of personal information we collect in connection with Club membership, how we use and share that information, the choices available to you, and the steps we take to protect it. This Privacy Policy supplements, and should be read together with, the Membership Agreement you sign when you join the Club.
By signing the Membership Agreement, submitting a membership application, or otherwise using Club facilities, programs, services or benefits, you acknowledge that you have read and understand this Privacy Policy.
2. Who This Policy Covers
This Privacy Policy applies to personal information collected by the Club through membership applications, in-person interactions at Club facilities, our website, any member portal or court, sauna or cold plunge-reservation/access application we use (collectively, the “App”), telephone or email communications, and Club-sponsored events, leagues, clinics, or tournaments. It applies to adult members, junior/minor members and their parents or guardians, guests, and prospective members.
3. Information We Collect
The categories of personal information we collect depend on your relationship with the Club and the services, programs or benefits in which you participate. These categories include:
A. Membership and Contact Information
Name, mailing and email address, telephone number, date of birth, signature, membership type and tier, household or family member information (for family memberships), and username/password credentials for any member portal or App.
B. Payment and Billing Information
Credit card, debit card, or bank account information, billing address, dues and fee payment history, and autopay authorization. Payment card data is collected and processed on our behalf by SafeSave or such other third-party payment processor that we may engage from time to time. The Club does not store full payment card numbers on its own systems.
C. Health, Safety, and Emergency Contact Information
Emergency contact name and phone number; information you voluntarily disclose on a Waiver, Assumption of Risk, General Release, and Arbitration Agreement (“Liability Waiver Agreement”), or medical information form, including relevant medical conditions, allergies, or physical limitations that may affect your participation in Club activities; and incident or injury reports arising from play at Club facilities. We collect this information solely to respond to emergencies, administer Liability Waiver Agreements, and manage safety and insurance matters, and we limit access to it accordingly.
D. Information About Minor/Junior Members
For members under 18 years of age (“junior members”), we collect the junior member’s name, date of birth, and emergency/medical information described above, together with the name, contact information, and signature of a parent or legal guardian who enrolls the junior member and consents to this Privacy Policy and the Membership Agreement on the junior member’s behalf. See Section 8 (Junior Members and Parental Consent) below.
E. Photographs, Video, and Audio Recordings
Photographs, video, or audio recordings taken at Club facilities, events, leagues, clinics, or tournaments, which may capture members, guests, and junior members. These recordings may be used for Club promotional, marketing, and social media purposes as described in Section 4 and subject to the choices described in Section 9.
F. Court, Sauna or Cold Plunge Reservation, Facility Access, and App Usage Data
If the Club uses a court, sauna or cold plunge-reservation, keycard/access-control, or mobile application system, we (CourtReserve.com Site or our other third-party vendor operating the App) collect reservation history, check-in and facility access records, gameplay or league statistics, device identifiers, and general usage data such as log-in times and features used.
4. How We Use Your Information
We use the personal information described above to:
Process and administer membership applications, renewals, dues, and billing;
Reserve courts, sauna or cold plunge sessions, manage league and tournament play, and operate facility access systems;
Respond to medical emergencies and administer Liability Waiver Agreements and insurance claims;
Communicate with you about your membership, Club policies, schedules, closures, and events;
Send marketing communications about Club programs, promotions, and events, subject to your choices in Section 9;
Promote the Club through photographs, video, newsletters, and social media, subject to your choices in Section 9;
Maintain the safety, security, and orderly operation of Club facilities; and
Comply with legal, tax, insurance, and regulatory obligations, and enforce the Membership Agreement and Club policies, rules and regulations.
5. How We Share Your Information
We do not sell your personal information. We may share personal information with:
Payment processors and financial institutions (e.g., SafeSave) to process dues and fees;
Vendors who operate our court-reservation, access-control, or member-management App on our behalf;
Our insurance carrier(s) and legal counsel in connection with liability claims, Liability Waiver Agreements, or incident investigations;
Emergency medical personnel or first responders when necessary to protect health or safety;
Leagues, tournament organizers, or governing bodies (e.g., USA Pickleball) when you register to participate in sanctioned play;
Professional advisors (accountants, auditors, attorneys) as needed to operate the Club; and
Government authorities or other third parties when required by law, subpoena, or court order, or to protect the rights, property, or safety of the Club, its members, or others.
Any third-party service provider that receives personal information from us is obligated to use it only to provide services to the Club and to maintain reasonable safeguards for that information.
6. Data Security
We maintain administrative, technical, and physical safeguards reasonably designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. These safeguards include restricting access to health, medical, and payment information to personnel who need it to perform their duties, and relying on payment processors and App vendors that maintain their own security standards (e.g., PCI-DSS for payment card data). No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we experience a security incident affecting your personal information, we will notify you and take other steps as required by applicable law, including Minnesota’s data breach notification statute (Minn. Stat. § 325E.61).
7. Data Retention
We retain personal information for as long as necessary to administer your membership and for a reasonable period afterward to comply with legal, tax, insurance, and recordkeeping obligations, resolve disputes, and enforce our agreements. Liability Waiver Agreements and incident reports are generally retained for the period recommended by our insurance carrier and legal counsel to address potential claims. When personal information is no longer needed, we take reasonable steps to securely delete, destroy, or de-identify it.
8. Junior Members and Parental Consent
The Club does not knowingly collect personal information directly from children without the involvement of a parent or legal guardian. A parent or legal guardian must complete and sign the Membership Agreement, any membership application, Liability Waiver Agreement, and any photo/video consent on behalf of a junior member, and by doing so consents to the collection and use of the junior member’s personal information as described in this Privacy Policy. A parent or guardian may review, update, or request deletion of their junior member’s information, or withdraw consent for photo or video use, by contacting us using the information in Section 13. Withdrawing consent may limit the junior member’s ability to participate in certain Club programs (for example, a junior member cannot participate in supervised play without a signed Liability Waiver Agreement and emergency contact information on file).
9. Your Choices and Rights
You have the following choices regarding your personal information:
Marketing communications: You may opt out of promotional emails or texts by using the unsubscribe link in those messages or by contacting us directly. You will continue to receive non-promotional communications necessary to administer your membership (such as billing notices or schedule changes).
Photographs and video: If you do not want your (or your junior member’s) image used in Club marketing materials or on social media, you may opt out at any time by notifying us in writing; we will take reasonable steps to honor your request for future use, though we cannot retroactively remove content already published or shared by third parties.
Access and correction: You may request access to, or correction of, the personal information we hold about you by contacting us using the information in Section 13.
Account and App data: You may request a copy of, or deletion of, your court-reservation or App account data, subject to our legitimate need to retain certain records (such as payment history) as described in Section 7.
If you reside in a state that grants additional statutory privacy rights (for example, the right to know, delete, or opt out of the sale/sharing of personal information), you may exercise those rights by contacting us using the information in Section 13, and we will respond as required by applicable law.
10. Website, App, and Cookie Data
If you visit our website or use the App, we (or our vendors) may use cookies, log files, or similar technologies to operate the site, remember your preferences, and understand how the site and App are used. You can control cookies through your browser settings; disabling cookies may limit some features, such as staying logged in to reserve courts, sauna or cold plunge sessions online.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Privacy Policy at the Club and/or on our website with a new effective date, and, for material changes, will provide notice by email or another reasonable method. Your continued membership or use of Club facilities after an update becomes effective constitutes acceptance of the revised Privacy Policy.
12. Relationship to the Membership Agreement
This Privacy Policy is incorporated into, and forms part of, the Membership Agreement between you and the Club. In the event of a direct conflict between this Privacy Policy and the Membership Agreement regarding the handling of personal information, this Privacy Policy will govern; in all other respects, the terms of the Membership Agreement (including its liability waiver, dispute resolution, and general provisions) remain in full force and effect.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of the choices described above, please contact us in writing at:
Chip’s Pickleball Club
980 Discovery Road
Eagan MN 55121
Attn: General Manager